Returns, Exchanges and Complaints


(1) A consumer who has concluded a remote contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the Work.

(2) To withdraw from the contract, the Consumer must inform the Seller of his decision to withdraw from the contract by an unequivocal statement – for example, a letter sent by mail, fax or e-mail.

(3) The consumer may use the model withdrawal form, available at the link return form, but it is not mandatory.

(4) In order to comply with the deadline for withdrawal, it is sufficient for the Consumer to send information on the exercise of the Consumer’s right of withdrawal before the expiry of the deadline for withdrawal.

(5) The consumer must return the Work to the Seller or give it to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller offered to collect the thing himself. To meet the deadline it is sufficient to send the product back before the deadline.

(6) The consumer shall bear the direct costs of returning the item.

(7) In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from the Consumer, including the cheapest cost of delivery of products available in the Store (if the cost was paid by the Consumer) immediately, and in any case no later than 14 days from the date on which the Seller was informed of the exercise of the right of withdrawal. The payment will be refunded using the same means of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed otherwise. In any case, the Consumer will not incur any fees in connection with the form of payment return.

(8) If the Seller did not offer to collect the item from the Consumer himself, the Seller may withhold reimbursement of payments received from the Consumer until he receives the item back or the Consumer provides proof of its return, whichever event occurs first.

(9) The consumer shall be liable for any diminution in the value of the product resulting from the use of the product beyond what is necessary to ascertain the nature, characteristics and functioning of the product.


(1) The Seller shall be obliged to deliver the Work free of defects to the Buyer.

(2) The Seller shall be liable to the Buyer if the Work sold has a physical or legal defect (warranty for defects).

(3) If the Work sold has a defect, the Buyer may:

a. Demand the replacement of the Work with a defect-free Work,

b. demand removal of the defect

c. Make a statement on price reduction,

d. Make a declaration of withdrawal from the contract.

(4) If the Buyer discovers a defect in the Work, he should inform the Seller about it, specifying at the same time his claim related to the identified defect or by making a statement to that effect.

(5) The buyer can use the complaint form, available at the link complaint form, but it is not mandatory.

(6) The Buyer who exercises warranty rights may deliver the defective Work to the Seller’s address at the Seller’s expense.

(7) The Seller shall respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint to him.

(8) Details of the Seller’s warranty for defects are governed by the provisions of the Civil Code (Articles 556 – 576).